| BusMet Overview |
Business Metrics Development Project (BusMet) Overview
The industry requires quantitative as well as qualitative information to support its evolution in the increasingly complex market that is developing through technology advancements, regulatory changes, and competitive influences. The TM Forum has established the Business Metrics Development project to support the metrics development for the Business Transformation Benchmarking Program
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| BusMet Team Activities | TM Forum has identified Lean Operations as a major industry direction to improve business efficiency and competitiveness.
Business Metrics Development Team
The broad scope of this project is to develop and maintain business performance metrics in support of service provider needs. These metrics will be used for industry benchmarking to provide comparative data to facilitate decision making for achieving enhanced business performance in line with each SP’s strategy.
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| BusMet Press Releases | | Press Releases related to the Telecom Operations Benchmarking project
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| | BusMet Executive Summary |
BusMet Executive Summary
The industry requires quantitative as well as qualitative information to support its evolution in the increasingly complex market that is developing through technology advancements, regulatory changes, and competitive influences. Service Providers need measures that focus attention on aspects of their operation and areas of their business where improvement can deliver measurable business benefit. They also need a meaningful way of comparing themselves with their peers (and potentially against non-telecom market leaders).
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| BusMet Documents | Documents related to the Telecom Operations Benchmarking project
GB935, Business Benchmarking Metrics Framework, Release 3.0
The Business Metrics that have been developed within the project, represent areas of business operation that are important in assessing business performance, customer satisfaction/loyalty and efficiency. The concepts that have been used, and the metrics themselves, are described here, but the benchmarking data that indicates quantification of these metrics for the industry is available separately.
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GB935 Benchmarking Business Metrics Framework
The Business Metrics that have been developed within the project represent areas of business operation that are important in assessing business performance, customer satisfaction/loyalty and efficiency. The concepts that have been used, and the metrics themselves, are described here, but the benchmarking data that indicates quantification of these metrics for the industry is available separately.
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Improving Network and Service Operations Through Total Operations Competency Metrics
Reducing costs by improving network and service quality and efficiency is a business imperative for telecommunications service providers worldwide. Today, operators need objective metrics to measure quality and operations efficiency and to facilitate comparisons with other service providers. This article describes the Total Operations Competency (TOC) metrics, which are designed to provide a comprehensive view of network and services operations.
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