| Executive Summary |
This document explores a framework for Holistic Product Lifecycle Management (PLM) for the Communications industry. PLM has, until recently, been a fragmented discipline in Communications, limiting the benefits that can be reaped by a coherent end-to-end management approach to communications product lifecycle. Holistic PLM becomes more imperative considering the landscape of today’s communication industry which continues to rapidly change. Organizations operate using more complex business models and value chains. New providers continue to enter the market. Network and Information Technology operations are converging. The end products can now combine communications and software services. Customers and end-users are expected to bundle these existing and new services in any way they choose and to have the services available an...
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| Technical Overview | |
PLM is not a recognized discipline within the communications industry as it is in many other industries, despite the fact that the communications industry spends a lot time and effort in delivering and fulfilling a great number of services. In the 90’s, automotive and hi-tech manufacturing were in similar situations, that is they were more focused on product delivery and fulfillment. However, as consumers became the centre of attention with customer-satisfaction significantly driving business strategy, companies were required to shift their emphasis onto product creation and development, the equivalent of the service creation and management portion of NGOSS, improving alongside delivery and fulfillment processes to drive growth and improve profitability. Communications will inevitably follow a similar path.
Creating, deploying and delive ...
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| | Team Activities |
Team Activities
The PLM team has undertaken the task of adapting best PLM practices and lessons learned in traditional industries, such as Aerospace, High-tech Manufacturing and Automotive, into the new generation of service delivery platforms. This work is in close collaboration with the SDF programme and other core programs within the TM Forum.
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