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Business Process Framework (eTOM) Distilled

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The Business Process Framework (eTOM) is at the heart of NGOSS. It provides the only standardized way within the telecoms industry to capture business processes. This course provides the attendee with a big picture view of the Business Process Framework and its use in business process transformation. The student will hear how the Business Process Framework has been used in successful projects. *Students will also take part in practical exercises aimed at enhancing the knowledge gained in the course (*does not apply to half-day version of the course).

Level	Introductory

Who should attend?		Pre-requisites
Business managers, enterprise solution architects, process practitioners (managers, developers, and implementers), and solution providers.		General awareness of the TM Forum and its work and general recognition of business process modeling as an aid to understanding and improving business operation.

Technology covered
Overview of the Business Process Framework (eTOM) and some high level views on its deployment including information from which you can assess your own deployment business case.

Upon completion, you will be able to:

Identify all the components of the Business Process Framework
Understand its role within an enterprise, and the benefits of using it
Recognize what is required for the Business Process Framework to be extended to meet enterprise needs
Understand how process decomposition is used to “drill down” to lower levels (Level 2)
Recognize the relationships between the Business Process Framework and various other models (NGOSS, Information Framework, TMN, ITIL)
Understand the necessary steps for decomposing a business process problem and apply the Business Process Framework to solving it

Agenda:

Business Process Framework overview
Business Process Framework Level One processes
Process decomposition and process flows
Introducing the Business Process Framework into your organization
Business Process Framework in action
Business Process Framework and other standards
Business Process Framework practical work

As with all official TM Forum courses, certificates of achievement will be issued.

Click here for a list of Instructors.

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	Business Process Framework (eTOM) Distilled training course description		84.97

Last updated Tuesday, September 02, 2008