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Business Process Framework (eTOM) Implementer's Workshop

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The adoption of the Business Process Framework (eTOM) continues to increase within the telecommunications industry. As a result, there is a need to provide advanced training in how the framework can be extended/modified for use by an organization and in its practical use.

The Business Process Framework (eTOM) Implementer's Workshop provides students with practical guidance for implementing, using and extending the framework. Case studies depict how the framework is being used within organizations and exercises allow students to practice the competencies obtained during the workshop.

Level	Intermediate

Who should attend?		Pre-requisites
enterprise architects, who can use the Business Process Framework (eTOM) as a standardized industry reference, to evaluate where alignment and variation is needed in their organization process designers, who can use framework as a reference Business Process Framework to assist in detailed process analysis and definition system architects, who can use the framework as a requirements tool in directing system solutions to meet business needs		Understanding of the Business Process Framework (eTOM), preferably attendance at a recent “Business Process Framework (eTOM) Distilled” course.

Highlights
This workshop, half of which is dedicated to student practice, offers guidance on developing a Business Process Framework (eTOM) implementation plan, providing a set of guidelines for extending the framework to customize it for an organization's use. It presents a series of examples for using the framework in addition to its use purely as a process framework.

Upon completion, you will be able to:

Describe current work in further decomposing Business Process Framework (eTOM) processes

Develop a Business Process Framework implementation plan

Begin to map current processes to the framework

Understand and address the challenges of introducing the framework into an enterprise

Understand guidelines for extending the framework

Apply the guidelines to extend the framework

Gain an appreciation of the framework’s many uses

Begin to put the framework to other uses

Agenda:

Business Process Framework (eTOM) review

Implementing the framework

Using the framework

Extending the framework

Case studies and student exercises are contained throughout the workshop

As with all official TM Forum courses, certificates of achievement will be issued.

Click here for a list of Instructors.

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Last updated Tuesday, August 05, 2008