Implementing Service Level Management can initially be seen as an impossible project with no clear starting point.  It is clear that there is much more involved than simply integrating a technology solution with existing OSS systems.  There are a number of other aspects that must be included as part of such a project if the implementation is to deliver real benefits to the business.  This paper identifies many of the aspects of Service Level Management that need to be considered and, with reference to several industry initiatives, provides a number of pointers to assist with a successful implementation.

Released:  July 1, 2002

Author:  Ian Best

Source:  Comnitel Technologies

URL:  http://www.comnitel.com