Guidebooks

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Guidebooks
NumberDateTitleSummary
GB921 Release 8.0
November 17, 2008 The TM Forum Business Process Framework (commonly known as eTOM) describes all the enterprise processes required by a service provider. ...
GB921 Model Rel 8.0
November 17, 2008 You can download the binary model for GB921 Release 8.0 and use for development and/or browsing within a process tool environment....
GB921 Release 7.5
October 08, 2008 The Business Process Framework (commonly known as eTOM) is the ongoing TM Forum initiative to deliver a business process model or framework for use by service providers and others within the telecommu...
GB935 Release 3.0
This article is only available to Registered Users
September 09, 2008 The Business Metrics that have been developed within the project, represent areas of business operation that are important in assessing business performance, customer satisfaction/loyalty and efficien...
GB942 Release 1.0
This article is only available to Registered Users
September 08, 2008 This guidebook focuses on the unification of the interface, information model activities with the NGOSS Contracts across the TM Forum ranging from framework to real implementation across all aspects o...
GB922 R8.0 Models
This article is only available to TM Forum Members
July 30, 2008 GB922 Information Framework (SID) Solution Suite Release 8.0 Model Files...
GB922 Release 8.0
This article is only available to Registered Users
July 29, 2008 Release 8.0 represents a major release of the SID, with the incorporation of nine change requests resulting in enhancements to six existing addenda and the introduction of two new addenda....
GB929 Release 3.0
This article is only available to TM Forum Members
July 21, 2008 Release 3.0 of the TM Forum Applications Framework Guidebook GB929...
GB934 R2.0
This article is only available to Registered Users
June 10, 2008 Release 2.0 of ‘Best Practice for VoIP SLA Management’ presents recommendations for the SLA Management of Speech Quality and Call Connectivity Quality in high quality VoIP Services. The document dra...
GB922 R7.5
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June 06, 2008 Release 7.5 contains the content of TM Forum’s submission of the Shared Information and Data (SID) Model to ITU-T Study Group 4. It contains SID Business View Concepts, Principles, and Domains GB922, ...
GB941b
This article is only available to TM Forum Members
April 04, 2008 This appendix discusses a way to assess maturity of business activities to deliver revenue assurance objectives....
GB929 R2-1 V2-4
This article is only available to TM Forum Members
August 10, 2007 This document provides the global telecom software industry with a frame of reference to understand the relationship of the multitude of operational systems typically found within a service provider...
GB941-A, R1.1, V1.4
This article is only available to TM Forum Members
August 09, 2007 This addendum provides a hierarchy of Revenue Assurance Key Performance Indicators (KPI) at Strategic, Tactical and Operational level in 3 main categories...
GB921Mr7-0
This article is only available to TM Forum Members
March 14, 2007 You can download the binary model for GB921 Release 7.0 and use for development and/or browsing within a process tool environment....
GB921 html
This article is only available to TM Forum Members
March 14, 2007 To assist users, GB921 Release 7.0 is provided in a variety of formats, with HTML and Excel formats available here....
GB921 R7-0
This article is only available to TM Forum Members
February 23, 2007 Release 7.0 of the eTOM Framework (GB921) builds on previous eTOM releases, and has been contributed to ITU-T for incorporation into an update to ITU-T Recommendation M.3050 a new international standa...
GB922R7.0
This article is only available to TM Forum Members
January 24, 2007 This release of the SID introduces a new Revenue Assurance addendum, updates to the Product addendum and the Contract addendum....
GB929 r2.0
This article is only available to TM Forum Members
November 22, 2006 This document provides the global telecom software industry with a frame of reference to understand the relationship of the multitude of operational systems typically found within a service provider o...
GB938R1.0